Delivery

Thank you for choosing Flame Whispers. We strive to provide you with the best shopping experience possible, including fast and reliable shipping.

Please read our shipping policy below to learn more about our shipping procedures, delivery times, and other important information.

1. Processing time: All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. .
2. Shipping methods: We offer courier shipping.
3. Shipping rates: Shipping rates are calculated based on the weight and size of your order, and your shipping address. You can view the shipping rates during the checkout process before placing your order.
4. Delivery time: Delivery times will vary based on your location, the shipping method selected, and any unforeseen circumstances that may affect the delivery time. Generally, standard shipping within Greece takes 2-5 business days.
5. International shipping: We offer international shipping to Europe, United Kingdom, United States. 
6. Tracking information: Once your order has been shipped, we will send you a confirmation email with tracking information so that you can track your package in real-time.
7. Shipping errors: If you receive an incorrect or damaged item, please contact us within 14 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
8. Shipping restrictions: We reserve the right to refuse shipping to any location based on our discretion.
9. Local pickup: You can skip the shipping fees with free local pickup (select option at checkout). We will send you an email when your order is ready along with instructions and schedule to make an appointment. 
10. Order status: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at contact@flamewhispers.com with your name and order number, and we will look into it for you.

If you have any further questions or concerns about our shipping policy, please do not hesitate to contact us. We appreciate your business and look forward to serving you.